(205) 730-0333 Mon - Fri 8:00am - 5:00pm
Important Reminders

Tenant Information

We understand the importance of providing convenient and flexible payment options for our tenants, and we’re pleased to offer several methods to make paying your rent as easy as possible. Here’s a rundown of the payment methods available to you:

  1. Online Portal:
    • Our online portal allows you to make payments securely from the comfort of your home. You can set up automatic payments or make one-time payments using the following methods:
      • ACH (Electronic Bank Transfer): No convenience fee.
      • Debit Card: $10 convenience fee per transaction.
      • Credit Card: 2.99% convenience fee per transaction.
  2. In-Person Payments:
    • You can also make payments to our office using the following methods:
      • Cashier’s Check
      • Money Order
      • Personal Check (unless your account is certified funds only)
  3. Electronic Cash Payslip (ECP):
    • ECP is a convenient option for tenants who prefer to pay in cash. You’ll receive a payslip with a barcode that you can take to participating retailers to make your payment.
  4. Flex Pay 
    • Here’s how Flex Pay works:
      • Choose Your Payment Frequency: Instead of the traditional monthly rent payment, you now have the option to pay weekly, bi-weekly, or on a schedule that aligns better with your income cycle.
      • Manage Your Budget More Effectively: Flex Pay allows you to spread out your rent payments over multiple pay periods, making it easier to manage your budget and cash flow throughout the month.
      • Reduce Financial Stress: By breaking your rent into smaller, more frequent payments, Flex Pay can help reduce financial stress and provide you with greater peace of mind.
      • Click here to get started.
Rent Payment Policy:

  1. Due Date: Rent is due on the 1st of each month. We kindly ask that you submit your payment by this date to avoid any late fees or penalties.
  2. Late Payment: If your rent payment is not received by the 5th of the month, it will be considered late.

Late Payment Procedures:

  1. Late Notices: If your payment has not been received by the 10th of the month, a 7/14 day (depending on the state the property is located in) notice will be posted to your door. This notice serves as a formal reminder of the overdue rent.
  2. Payment Deadline: You will have until the expiration of the notice period to remit payment in full. Failure to do so may result in further action, including eviction proceedings in accordance with state laws.

No Partial Payments or Payment Arrangements:

Please note that we do not accept partial payments or payment arrangements for rent. We understand that unforeseen circumstances may arise, but it’s essential to adhere to the terms of your lease agreement regarding rent payments.

How to Ensure Timely Payments:

To avoid late payments and potential disruptions, we recommend setting up automatic payments through our online portal or ensuring that you submit your payment on time each month.

We’re Here to Help:

If you’re experiencing difficulties meeting your rent obligations or have any questions about our rent payment policy or late payment procedures, please don’t hesitate to contact our office. We’re here to assist you and find solutions that work for everyone.

As part of our commitment to keeping you informed about your lease agreement, we want to provide you with important general information regarding lease renewals.

Lease Renewal Process:

  1. Standard Renewal Increases: At lease renewal time, it’s common for there to be a standard 8% increase in rent. This increase helps us cover rising operational costs and maintain the quality of the property. 
  2. Timing of Renewal Notifications: Our team will start reaching out to you 90 days prior to the expiration of your lease to discuss renewal options and any changes to your lease terms.

Renewal Deadline:

  1. Submit Notice of Intent to Renew or Vacate: If you wish to renew your lease for another term, please notify us at least 60 days prior to your lease expiration date. This allows us enough time to prepare the necessary paperwork and ensure a smooth transition.
As part of our ongoing efforts to streamline communication and provide you with convenient tools for managing your tenancy, we want to encourage you to ensure that your online portal is activated.

Why Activate Your Portal?

  1. Convenience: Your online portal provides you with easy access to important information related to your tenancy, including rent payments, lease documents, maintenance requests, and community announcements.
  2. 24/7 Access: With your portal activated, you can access your account anytime, anywhere, from any device with an internet connection. Say goodbye to paper statements and phone calls – everything you need is just a few clicks away.
  3. Stay Informed: By activating your portal, you’ll stay informed about upcoming events, community updates, and important announcements from our property management team.
Why Update Your Contact Information?

Ensuring that we have your accurate phone numbers and email addresses on file is essential for effective communication. Here’s why:

  1. Timely Notifications: We communicate important updates, maintenance notices, community events, and emergencies via text, call, and email. Having your correct contact information allows us to reach you promptly and efficiently.
  2. Stay Connected: By keeping your contact information up to date, you’ll stay connected with our community and receive timely information about matters that affect you and your tenancy.

How to Update Your Contact Information:

Updating your contact information is quick and easy. Simply follow these steps:

  1. Log in to your tenant portal at [portal website link].
  2. Navigate to the “Profile” or “Account Settings” section.
  3. Review your contact details, including phone numbers and email addresses.
  4. Make any necessary updates or corrections.
  5. Save your changes to ensure that your information is updated in our system.
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